{"id":11583,"date":"2026-04-28T12:36:46","date_gmt":"2026-04-28T11:36:46","guid":{"rendered":"https:\/\/edrmedeso.com\/?post_type=article&#038;p=11583"},"modified":"2026-05-05T14:18:51","modified_gmt":"2026-05-05T13:18:51","slug":"the-new-edrmedeso-care-program","status":"publish","type":"article","link":"https:\/\/edrmedeso.com\/article\/the-new-edrmedeso-care-program\/","title":{"rendered":"Introducing the New EDRMedeso Care Program: Flexible, Scalable Support for Every Simulation Journey"},"content":{"rendered":"<h3>Simulation has never been more central to product development. As organisations push for faster innovation, reduced risk, and smarter engineering decisions, they need more than software.<\/h3>\n<h3>They need a partner.<\/h3>\n<p>At EDRMedeso, that belief sits at the heart of everything we do. We are passionate experts who love what we do; and everything we do starts with our customers.<\/p>\n<p>This philosophy is what shaped the newly refreshed<strong> <a href=\"https:\/\/edrmedeso.com\/services\/care-program\/\">EDRMedeso Care Program<\/a>,<\/strong> redesigned for 2026 and beyond.<\/p>\n<p>Built on customer feedback and years of experience supporting thousands of simulation users, the new Care Program structure is more flexible, more modular, and more aligned with how engineering teams actually work.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>A New Structure<\/strong><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-11563\" src=\"https:\/\/edrmedeso.com\/wp-content\/uploads\/2023\/02\/Care-diagram-1-1-600x337.png\" alt=\"Customer support program\" width=\"600\" height=\"337\" srcset=\"https:\/\/edrmedeso.com\/wp-content\/uploads\/2023\/02\/Care-diagram-1-1-600x337.png 600w, https:\/\/edrmedeso.com\/wp-content\/uploads\/2023\/02\/Care-diagram-1-1-300x169.png 300w, https:\/\/edrmedeso.com\/wp-content\/uploads\/2023\/02\/Care-diagram-1-1-768x432.png 768w, https:\/\/edrmedeso.com\/wp-content\/uploads\/2023\/02\/Care-diagram-1-1.png 1366w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>At the centre of the new program is a simple, powerful idea: every customer should be able to build the support structure that fits their needs, for today and in the future.<\/p>\n<p>To achieve this, EDRMedeso has introduced a new model within the Care Business tier. This avoids the \u201cbig shopping list\u201d problem, replacing it with a clear, intuitive structure.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Care Basic \u2013 The Foundation<\/strong><\/h3>\n<p>Care Basic remains the essential entry point. It provides the pillars required for a successful simulation journey, including:<\/p>\n<ul>\n<li><strong>Support Excellence<\/strong> \u2013 fast, accurate, high\u2011quality assistance backed by a best\u2011in\u2011class NPS.<\/li>\n<li><strong>Software Assurance<\/strong> \u2013 always stay current with the latest Ansys releases and secure installations.<\/li>\n<li><strong>Dedicated Account Manager<\/strong> \u2013 proactive guidance and follow\u2011up from a Customer Specialist.<\/li>\n<li><strong>Technical Business Developers<\/strong> \u2013 experts who help identify opportunities and maximise value.<\/li>\n<li><strong>Project Engineers<\/strong> \u2013 hands\u2011on engineering support, advisory services, and training.<\/li>\n<li><strong>Simulation Network<\/strong> \u2013 access to a global community of specialists and shared best practices.<\/li>\n<\/ul>\n<p>Care Basic provides the essential pillars needed for a successful simulation journey.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Care Business \u2013 Powering Growth &amp; Partnership<\/strong><\/h3>\n<p>Care Business builds on everything in Basic and adds an enhanced support core designed to drive continuous development. This includes:<\/p>\n<ul>\n<li>Skills development<\/li>\n<li>License management<\/li>\n<li>Support case insights and reporting<\/li>\n<\/ul>\n<p>But the real transformation comes from the modular system.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>The Modules<\/strong><\/h3>\n<p>Customers can now tailor their Care Business package by selecting from a suite of modules, each designed to accelerate adoption, deepen competence, or optimise performance. These include:<\/p>\n<ul>\n<li><strong>Expert Training<\/strong>: public or company\u2011specific courses, from onboarding to advanced topics.<\/li>\n<li><strong>Mentoring Sessions<\/strong>: one\u2011to\u2011one time with simulation specialists for your toughest challenges.<\/li>\n<li><strong>Productivity Tools<\/strong>: access to EDRMedeso\u2019s Weld and Bolt Toolkits and Report Generator apss for Ansys Mechanical.<\/li>\n<li><strong>Cloud Advisory Services<\/strong>: guidance on cloud strategy, IT, installation, and configuration.<\/li>\n<li><strong>Adoption &amp; Enablement<\/strong> : a structured, technical roadmap for the year ahead, with a dedicated technical lead ensuring accountability and results.<\/li>\n<\/ul>\n<p>This modularity means customers can scale up or down, swap modules year\u2011to\u2011year, and always direct investment to where it delivers the most value.<\/p>\n<p>In essence, this is a flexible \u2018build your own solution\u2019 approach\u2026 easy to build, easy to adapt.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Why This Matters for Engineering Teams<\/strong><\/h3>\n<p>Engineering organisations rarely stay still. Teams grow, projects shift, technologies evolve, and simulation maturity increases over time. A static support program simply can\u2019t keep up.<\/p>\n<p>The new Care program solves this by being:<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Flexible: <\/strong>choose the modules that matter now, and change them as your needs evolve.<\/p>\n<p><strong>Scalable: <\/strong>suitable for small teams taking their first steps or large enterprises with complex simulation ecosystems.<\/p>\n<p><strong>Value\u2011Directed: <\/strong>every component is chosen intentionally, no wasted budget, no unused services.<\/p>\n<p><strong>Future\u2011Ready: <\/strong>with access to training, mentoring, cloud advisory, and adoption planning, teams build long\u2011term capability, not just short\u2011term fixes.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>A Program Built Around Partnership<\/strong><\/h3>\n<p>One of the strongest themes in the Care 2026 refresh is partnership. EDRMedeso isn\u2019t positioning Care as a transactional support package, it\u2019s more about a shared journey.<\/p>\n<p>Care Basic provides the foundation.<\/p>\n<p>Care Business provides the growth engine.<\/p>\n<p>The modular toolkit provides the adaptability.<\/p>\n<p>&nbsp;<\/p>\n<p>Together, they create a program that supports our customers not just in using simulation software, but in building a high\u2011performing simulation capability.<\/p>\n<p>&nbsp;<\/p>\n<p><a class=\"btn icon-border-right-arrow text-primary mobile-btn title-block-button\" href=\"https:\/\/edrmedeso.com\/services\/care-program\/\">Find out more about the EDRMedeso Care Program<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Simulation has never been more central to product development. As organisations push for faster innovation, reduced risk, and smarter engineering decisions, they need more than software. They need a partner. At EDRMedeso, that belief sits at the heart of everything we do. We are passionate experts who love what we do; and everything we do [&hellip;]<\/p>\n","protected":false},"featured_media":2131,"parent":0,"menu_order":0,"template":"","class_list":["post-11583","article","type-article","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>EDRMedeso Care Program<\/title>\n<meta name=\"description\" content=\"Discover the EDRMedeso Care Program \u2013 flexible, modular simulation support designed to grow with your engineering organisation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/edrmedeso.com\/article\/the-new-edrmedeso-care-program\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EDRMedeso 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